Refund Policy
Transparent and fair refund terms for our services
Last Updated: October 15, 2025 | Effective Date: October 15, 2025
Our Commitment to You
At RankMeter, we are committed to providing high-quality exam ranking and analysis services. This refund policy outlines the circumstances under which refunds may be requested and the process for obtaining them.
We believe in transparency and fairness, and this policy is designed to protect both our users and our business while ensuring excellent service delivery.
Service Overview
What We Provide
- • Comprehensive exam ranking analysis
- • Topic-wise performance breakdown
- • Comparative performance metrics
- • Detailed question paper analysis
- • Percentile and rank calculations
Service Delivery
- • Results delivered within 24 hours
- • Accessible through your dashboard
- • Downloadable reports available
- • Email notifications for updates
- • Customer support assistance
Refund Eligibility Conditions
Service Not Delivered
If we fail to provide the promised ranking analysis within 24 hours of submission
Technical Issues
If technical problems prevent you from accessing your results for more than 48 hours
Duplicate Payment
If you were charged multiple times for the same service due to technical errors
Dissatisfaction with Results
If you are simply unsatisfied with your ranking or analysis results
Change of Mind
If you decide you no longer want the service after results are delivered
Incorrect Data Submission
If you submitted incorrect exam data and received analysis based on that data
Refund Request Process
Submit Request
Contact our support team with your refund request and order details
Review Process
Our team will review your request within 2-3 business days
Decision Notification
You will receive an email with our decision and next steps
Refund Processing
If approved, refunds are processed within 5-7 business days
Processing Times
Review Period
2-3 business days for request evaluation
Refund Processing
5-7 business days after approval
Bank Processing
Additional 3-5 business days depending on your bank
Non-Refundable Scenarios
- Services already delivered successfully
- Requests made after 30 days of service delivery
- Dissatisfaction with ranking results
- User error in data submission
Need to Request a Refund?
If you believe you are eligible for a refund based on the conditions above, please contact our support team:
Email: helprankmeter@gmail.com
Business Hours: Monday to Friday, 9:00 AM - 6:00 PM IST
Please include: Order ID, registered email, reason for refund request, and any supporting documentation